Florida

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Dubbed “Quality on the Line,” the effort is an opportunity for DBPRcustomers “to play an active role in theit government and inspire positive a release said. By sharinb experiences and ideas in an online chat with DPBR SecretargCharles W. Drago, the departmenf said it would enhances service, improve business practices and proposelegislatived changes. The Web-based forum allows customers to interact withDrago one-on-onew and extends the department’s reach to a broader groupp of customers who it believes may not have the time to leaved work and meet with him at districft offices.
In what the department calls “O the Road to Better Business,” Drago toured Florida to meet with the businessz owners and professionals thedepartmentr serves. “Challenging economic times call for more creative approachee to engage customers indepartment enhancements,” Drago said in the The first “Quality on the event will be in South Florida on June 2 from noon to 3 p.m. Dragk plans to hold similar virtual offics hours ineach district. During those periods, he will be at his computeer in Tallahassee, reading and responding to concerns as they come in fromthe Web-based form.
Followint the online office hours, Drago will share his experiences througha “Customers on the blog, the department said. The department’ mission is to license efficiently andregulatse fairly, the release said. It licensez more than 1 million businesses and professionals ranging from realestatde agents, veterinarians, and accountants to contractors and